Policies

Store Hours

We are Open 9am- 4pm Monday-Friday & 9am-2pm on Saturdays 

Delivery time frame 

Abuja & Lagos: Within 2-7hours after placing an order in(Flat Rate/Free Delivery in Lagos is within 1-3 working days) 

Orders placed after 4pm Monday to Friday are processed the next working day 

Orders placed after 2pm on Saturday are processed the next working day 

Nationwide(all other states in Nigeria): 3-5 working days 

International: 4-7 working days 

If your order is to be received by a 3rd party (not you) please use the 3rd parties number at checkout or inform them to expect an order on your behalf 

Redelivery 

Our rider would wait no more than 10min at your delivery location. Once the rider leaves you would incur a Full Redelivery Fee. Refunds are not processed due to delivery failure 

Complaints 

Any complaint about wrong, incomplete or damaged order must be made via email/social media channel within 20min of receiving your order. The complaint must be followed by video evidence with regards the complaint. Aphro Beauty reserves the right to treat complaints outside the 20min window as it deems fit in good faith. 

Aphro Beauty bears no responsibility for order damages incurred while in the care of a 3rd party authorised to be delivered to

Refund 

Any complaint 

International Orders

International orders (orders outside Nigeria) are subject to tariffs, taxes, duties and other fees per the destination country's laws and regulations. These charges are not included in the shipping price at checkout and the receiver may be required to pay these charges upon delivery