Frequently Asked Questions (FAQ)
How long does delivery take?
Abuja (Local): Same day for orders placed before 4pm(within 2-7hours after placing your order) & Next Day for orders placed after 4pm
Lagos (Local): 2 Delivery Options; Same day Delivery (for orders placed before 2pm or Next day if placed after 2pm) & Flat rate Delivery within 1-3 working days
Orders placed after 2pm on Saturday & on Sundays are processed & sent out on Monday
Nationwide(Other States): Within 2-5 working days
International: Within 4-7 working days
How much does delivery cost?
Local (within Abuja or Lagos) are charged based on delivery location/address or at flat rate in lagos (2 delivery options available in Lagos)
Nationwide delivery are charged based on weight & state
International orders are charged based on weight & country
Please see the applicable fee at checkout. All delivery cost are displayed at checkout (Kindly ensure you input the right/exact address at checkout)
Where is your store located/Can I pick up?
The Aphro Beauty is currently an online store hence we don’t have a physical store/pick up location. Delivery is currently the only option. Orders are to be placed on our website & delivered only
Can I get a refund?
No. Refunds & Exchange cannot be processed on item(s) that have been received, opened, tested or used due to the nature of beauty products. However, if you receive your order broken, damaged or the wrong item, please contact us immediately
How do I place an order?
You can order via our website. (Add as many items as you desire to cart & checkout putting your desired shipping details selecting your preferred payment method). You can pay via transfer or card on our website
Do you accept cash on delivery?
No. Except in exceptional circumstances all orders must be placed on the website and confirmed before being delivered
Do you stock only African Beauty Brands?
YES & proudly so! Aphro Beauty is a retail store for indigenous African Beauty Brands only
Why can’t I add as many products as I want to cart?
If you're unable to add more than a certain number of items to Cart that means we don't have up to the number you desire available. Our website is the most accurate reflection of the stock we have available. If it's available on the website then we actually have it in stock. If it's out of stock on the website then it's not available
Must I pay by card?
No. On our website you can either pay by Transfer or Card (the choice is yours). Payments are securely processed by Paystack. If you're paying by transfer, ensure you transfer the exact amount not more or less to avoid an error & ensure you come back to the website to click “I've sent the money"after making the transfer on your bank app
I have paid what next?
Once you pay and your payment is successful, a payment and an order confirmation is sent to you via email automatically. You don’t need to manually notify us after making payment