Frequently Asked Questions (FAQ)

How long does delivery take? 

Abuja (Local): Same day for orders placed before 4pm. Within 2-7hours after placing your order & Next Day for orders placed after 4pm. 

Lagos (Local): Same day for orders placed before 1pm & comes at a slightly higher fee or Next day -2 days at a cheaper delivery fee

Orders placed after 4pm on Saturday & Sunday are delivered on Monday 

Nationwide(Other States): Within 2-5 working days

International: Within 4-7 working days

How much does delivery cost? 

Local (within Abuja or Lagos) are charged based on delivery location/address 

Nationwide delivery are charged based on weight & state 

International orders are charged based on weight & country 

Please see the applicable fee at checkout. All delivery cost are displayed at checkout (Kindly ensure you input the right/exact address at checkout)

Where is your store located/Can I pick up? 

The Aphro Beauty is currently an online store hence we don’t have a physical store/pick up location. Orders are to be placed on our Website & delivered only. Delivery is currently the only option 

Can I get a refund?  

No. Refunds & Exchange cannot be processed on item(s) that have been received, opened, tested or used due to the nature of beauty products. However, if you receive your order broken, damaged or the wrong item, please contact us immediately 

How do I place an order?

You can order via our website. (Add as many items as you desire to cart & checkout putting your desired shipping details selecting your preferred payment method). You can pay via transfer or card on our website

Do you accept cash on delivery?

No! Except in exceptional circumstances all orders must be placed on the website and confirmed before being delivered

Do you stock only African Beauty Brands?

YES & proudly so! Aphro Beauty is a retail store for indigenous African Beauty Brands only

Why can’t I add as many products as I want to cart? 

If you're unable to add more than a certain number of items to Cart that means we don't have up to the number you desire available. Our website is the most accurate reflection of the stock we have available. If it's available on the website then we actually have it in stock. If it's out of stock on the website then it's not available

Must I pay by card? 

On our website you can either pay by Transfer or Card (the choice is yours). Payments are securely processed by Paystack. If you're paying by transfer, ensure you transfer the exact amount not more or less to avoid error & ensure you come back to the website to click "I've sent the money"after making the transfer on your bank app"

I have paid what next? 

Once you pay and your payment is successful, a payment and an order confirmation is sent to you via email automatically. You don’t need to manually notify us after making payment